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Terms of Use

South African Rental Housing Association (SARHA)
Effective Date: 01 January 2026

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the South African Rental Housing Association (“SARHA”, “we”, “us”, or “our”) website, platform, and services.

By accessing or using SARHA’s platform, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Nature of Services

SARHA provides a platform and services designed to support the rental housing ecosystem, including but not limited to:

  • Membership and registration services
  • Property and landlord verification
  • Rental marketplace listings
  • Dispute resolution support
  • Training, resources, and industry insights

SARHA does not act as a landlord, tenant, property manager, or agent unless explicitly stated.

3. Eligibility

By using SARHA’s platform, you confirm that:

  • You are legally capable of entering into binding agreements
  • The information you provide is accurate and complete
  • You will comply with all applicable laws and regulations

4. User Accounts and Membership

4.1 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

4.2 Accuracy of Information

You agree to provide accurate, current, and complete information and to update it when necessary.

4.3 Suspension or Termination

SARHA reserves the right to suspend or terminate accounts that:

  • Provide false or misleading information
  • Violate these Terms
  • Engage in unlawful or harmful conduct

5. Platform Use

You agree to use SARHA’s platform only for lawful purposes and in a manner consistent with these Terms.

You must not:

  • Use the platform for fraudulent or misleading activities
  • Upload false property listings or information
  • Interfere with platform functionality or security
  • Attempt unauthorised access to systems or data

6. Listings and Marketplace

6.1 Responsibility for Listings

Users who list properties are solely responsible for:

  • Accuracy of listing details
  • Compliance with applicable laws
  • Honouring rental agreements entered into

6.2 SARHA’s Role

SARHA provides a platform for connection and does not guarantee:

  • The quality or condition of properties
  • The conduct of landlords or tenants
  • The outcome of rental agreements

7. Verification and Certification

SARHA may offer verification and certification services. These are based on available information and processes at the time of assessment.

Verification does not constitute a guarantee or warranty of performance, quality, or compliance beyond the scope of the assessment.

8. Dispute Resolution

SARHA may facilitate dispute resolution between users. Participation in such processes does not replace legal rights or obligations.

SARHA does not act as a court or legal authority and is not liable for the outcome of disputes.

9. Fees and Payments

Certain services may be subject to fees, including:

  • Membership fees
  • Listing fees
  • Certification or training fees

All fees will be communicated clearly before they are incurred.

Fees are generally non-refundable unless otherwise stated.

10. Intellectual Property

All content on the SARHA platform, including but not limited to text, logos, designs, and systems, is the property of SARHA or its licensors.

You may not:

  • Copy, reproduce, or distribute content without permission
  • Use SARHA branding without authorisation

11. Privacy

Your use of the platform is also governed by our Privacy Policy.

By using SARHA services, you consent to the collection and use of your information as outlined in that policy.

12. Limitation of Liability

To the fullest extent permitted by law, SARHA shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Losses arising from rental agreements between users
  • Inaccurate information provided by users
  • Platform interruptions or technical issues

Use of the platform is at your own risk.

13. Indemnity

You agree to indemnify and hold SARHA harmless from any claims, damages, or losses arising from:

  • Your use of the platform
  • Your breach of these Terms
  • Your interactions with other users

14. Third-Party Services

SARHA may integrate or link to third-party services.

We are not responsible for:

  • Third-party content or services
  • Their privacy practices
  • Their terms and conditions

15. Termination of Access

SARHA may suspend or terminate access to the platform at any time if:

  • These Terms are violated
  • There is unlawful or harmful conduct
  • Continued access poses a risk to the platform or users

16. Changes to Terms

SARHA reserves the right to update these Terms at any time.

Updated Terms will be published on the platform and become effective upon publication.

Continued use of the platform constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

18. Contact Information

For any questions regarding these Terms, please contact:

Email: admin@sarha.org.za

19. Acceptance of Terms

By using SARHA’s platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.